RETURN POLICY

COVID-19 latest update Most of our stores have reopened. Please note that opening hours may vary from the ones featured in the locator. We highly suggest you contact the store before heading there. Measures have been implemented to ensure your safety and that of our employees.

Online orders:
Until February 16, 2021, free returns will be offered on all orders of $75 or more for the province of Ontario.

In-store purchases (boutiques and outlets):
Exchanges and refunds for purchases made in our Quebec and Ontario stores between November 1, 2020 and December 24, 2020 will be accepted in stores until February 28, 2021. Starting February 8, 2021, the standard return policy will be resumed.

RETURN POLICY

General Conditions

1. Refunds will be processed according to the original method of payment.
2. If you made your purchase using PayPal and the item is returned in-store, a La Vie en Rose gift card will be issued for the amount of the refund.
3. Promotional Items: The return of items purchased during a promotion may cancel the requirements for this offer. in this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.
4. Any merchandise eligible for a return must be in its original condition with the price tag still attached, be unworn, and should not have been washed.
5. All shipped orders receive a Canada Post return label included in the parcel. Should you choose to return merchandise and use the return label, the amount of $7.00 + taxes will be deducted from your refund. Until February 16, 2021, free returns will be offered on all orders of $75 or more for the province of Ontario.
6. All sales are final for skin care products and products sold to benefit the Roses of Hope Foundation.
7. A gift card cannot be purchased with another gift card.
8. A gift card cannot be refunded nor replaced if lost or stolen.

How do I return merchandise purchased online by mail?

1. A Canada Post return label is included with every shipped order. Should you choose to use the return label, the amount of $7.00 + taxes will be deducted from your return. Until February 16, 2021, free returns will be offered on all orders of $75 or more for the province of Ontario.
2. Please fill out the Return form provided with your order or click here to download a printable version. Please make returns to the following address by mail or courier of your choice:

La Vie en Rose
c/o Web Returns
3055, Viau Street
Montreal (Quebec)
H1V 3J5

Please note: Shipping and handling fees will not be refunded unless the goods are defective or La Vie en Rose is at fault. In this case, the goods must be returned only by mail. Please contact our customer service at 1-877-328-7673 for more information.

How do I return merchandise purchased online in-store?

Please visit one of our stores within 45 days of purchase with the following required items:

1. The original packing slip.
2. The credit card used to place your order (if you made your purchase via PayPal, a La Vie en Rose gift card will be issued for the amount of the refund).
3. The items you wish to return or exchange.
4. If your order has been shipped in multiple shipments, please make sure you have on hand the packing slip for the items you wish to return or exchange as well as these items.

Conditions and Exceptions

1. The shipping and handling fees will not be refunded.
2. If the original payment card is not provided, a La Vie en Rose gift card will be issued.
3. All sales are final for skin care products and products sold to benefit the Roses of Hope Foundation.
4. Any Merchandise eligible for a return must be in original condition, not having been worn, should not have been washed and price tags still be attached.

Click here to find a store in your area

Still have questions? Contact our customer service toll free at 1-877-328-7673 or by email at [email protected]