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COVID-19 latest update Most of our stores have reopened. Please note that opening hours may vary from the ones featured in the locator. We highly suggest you contact the store before heading there. Measures have been implemented to ensure your safety and that of our employees.
Online orders:
Until February 16, 2021, free returns will be offered on all orders of $75 or more for the province of Ontario.
In-store purchases (boutiques and outlets):
Exchanges and refunds for purchases made in our Quebec and Ontario stores between November 1, 2020 and December 24, 2020 will be accepted in stores until February 28, 2021. Starting February 8, 2021, the standard return policy will be resumed.
RETURN POLICY
General Conditions
How do I return merchandise purchased online by mail?
La Vie en Rose
c/o Web Returns
3055, Viau Street
Montreal (Quebec)
H1V 3J5
Please note: Shipping and handling fees will not be refunded unless the goods are defective or La Vie en Rose is at fault. In this case, the goods must be returned only by mail. Please contact our customer service at 1-877-328-7673 for more information.
How do I return merchandise purchased online in-store?
Please visit one of our stores within 45 days of purchase with the following required items:
Conditions and Exceptions
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Still have questions? Contact our customer service toll free at 1-877-328-7673 or by email at [email protected]
General Conditions