Terms and Conditions


This website is the only official la Vie en Rose transactional website in Canada. We have recently been informed that other websites are attempting to copy the official la Vie en Rose website and entice customers to make purchases. These websites are not authorized by la Vie en Rose brand sites or resellers.  La Vie en Rose is making significant efforts to shut down these fraudulent sites but will not be held responsible for any damages of any kind or loss related to the visit or use of a fraudulent website and/or the purchase of unauthorized merchandise advertised on it.

Report a fraudulent website


This website (our “Site”) is owned by Boutique La Vie en Rose Inc. and is operated for your personal, non-commercial use and information. The terms "we," "us" and "our" refer to Boutique La Vie en Rose Inc. Your use of our Site is subject to the following terms and conditions (these “Terms”). These Terms include our Privacy and Security Policy, which you can see by clicking here and incorporated by reference here. By accessing and browsing our Site or purchasing products through our Site, you accept these Terms without limitation or qualification. If you do not agree with any of these Terms, please do not use this Site. The advertisements on our Site are invitations to you to make offers to purchase products and services on our Site and are not offers to sell.

The use of our Site and the products available for purchase on our Site are intended for adults only. If you use our Site to purchase products, you represent and warrant that you are of legal age to enter into any purchase agreement through our Site and become bound by its terms. If you are under the legal age in the jurisdiction in which you reside, you may not purchase products yourself using our Site, but your legal guardian or parent may use our Site on your behalf. Boutique La Vie en Rose Inc. does not knowingly collect information from individuals who are not of legal age in their jurisdiction.

If you choose to use our Site to purchase products, you will be required to provide certain contact, payment and shipping information, and you may elect to establish an account. You herby agree and warrant to Boutique La Vie en Rose Inc. that you are responsible for all such information and that all such information will be accurate and complete.

You agree not to do (or help others to do) the following:

  • Share your account, if any, or other personal information with others, or make purchases other than as a guest or through your own account;

  • Purchase products for commercial use, resale or other, non-personal use;

  • Access or tamper with non-public areas of the Site;

  • Disable, hack, work around or otherwise attempt to override or vulnerability-test any security measures associated with our Site;

  • Use our Site in any manner not expressly permitted by these Terms;

  • Engage in any deceptive, misleading or fraudulent transactions or other behavior on our Site; or

  • Be vulgar, profane, abusive or discourteous in any email, form entry or otherwise on or through our Site.

It is your responsibility to verify and obey all applicable local, provincial, federal and international laws, including minimum age requirements in regards to the purchase, possession and use of any item obtained from our Site.


Boutique La Vie en Rose Inc. cannot guarantee that products and services advertised on our Site will be available when ordered or thereafter. If Boutique La Vie en Rose Inc. cannot deliver any of the products ordered because they are out of stock or no longer available, you will be advised by email or by phone. Boutique La Vie en Rose Inc. is not liable for any inconvenience and/or damages attributed to any unavailability of any and all products and/or services.

Boutique La Vie en Rose Inc. endeavors to provide up-to-date and accurate information on our Site. However, misprints, typos, inaccuracies, omissions (including incorrect specifications for products), or other errors may sometimes occur.

Our Site is provided “as is” and your use of our Site is at your own risk. Boutique La Vie en Rose Inc. specifically disclaims all warranties of any kind, expressed or implied, including without limitation warranties of title, or implied warranties of merchantability of fitness for a particular purpose. Without limiting the foregoing, Boutique La Vie en Rose Inc. does not warrant that the content of our Site including, without limitation, product descriptions or photographs, is accurate or complete. Boutique La Vie en Rose Inc. reserves the right to: correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; change at any time the products and services advertised or made available for sale on our Site, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Site content without any notice or liability to you or any other person; reject, correct, cancel or terminate any order, including accepted orders for any reason and limit quantities available for sale or sold.

Certain descriptions and measures are approximate and are for convenience purposes only. Reasonable efforts have been made to accurately display the characteristics and features including color and fits. However, the color may differ from one computer system to the other and we cannot guarantee the color will be displayed accurately on your computer system.


All orders made on or through our Site are subject to these Terms.

The price for each product that you order is the price that appears on our Site. By placing an order, you agree to pay such price as well as all additional amounts described below.

Prices do not include shipping charges or any applicable import duties or sales taxes.

Boutique La Vie en Rose Inc. has the right to modify at any time the prices of the products shown on our Site, without notice.

Except as otherwise indicated on our Site, all prices are shown [and will be processed] in Canadian dollars.

The prices of the products shown on our Site may differ from those in Boutique La Vie en Rose Inc. boutiques or other websites owned by Boutique La Vie en Rose Inc.

If an error occurs during an online purchase, you will be contacted by a representative, either by phone or email, and if applicable, an adjustment will be made. For example, a product is no longer available, a taxation error occurred, etc.


  1. Boutique La Vie en Rose Inc. has the right to modify at any time the shipping charges without notice.

  2. Items will be shipped as soon as possible once your order is accepted. Processing and delivery times may vary according to the shipping address and product availability, and may be affected by other factors not in the control of Boutique La Vie en Rose Inc. Delivery dates are estimated and not guaranteed.

  3. Deliveries are made Monday through Friday (holidays excluded). Packages are shipped by either Canada Post, FedEx or Purolator.

  4. As soon as the shipping company takes possession of the products, Boutique La Vie en Rose Inc. relinquishes all property rights to the buyer.

  5. Delivery of the products is subject to the rules of the shipping company as well as the rules concerning the signature acknowledging receipt of the products. If you are absent at the time of delivery, you will be responsible for tracking and collecting the products according to the rules and procedures of the shipping company.

  6. We currently offer shipping to street addresses and P.O. boxes within Canada. We do not offer international shipping.


Boutique la Vie en Rose Inc. offers refunds on products purchased online, within 30 days from the date of purchase for regular-priced merchandise and within 15 days for merchandise on sale. Sales of body products and items sold to benefit the Roses of Hope Foundation are final, and no returns of such products or items will be accepted. Only products that are unworn, unwashed, in their original condition and packaging, and with the price tags still attached, will be eligible for return and refund. Refunds will be made by the same method of payment used for the original purchase. [We strongly recommend you do not remove your undergarments when trying on panties, teddies and swimsuits until you are sure that the fit and style are to your liking.]

For products purchased during or in connection with a promotion, please note that the return of such products may cause the promotional terms to no longer be met. In this case, the value of the returned item and any items included in the promotion will be recalculated to match the new terms of sale.

For alternate items, return your original purchase for a refund and place a new order on our site for a new item.

Boutique la Vie en Rose Inc. reserves the right to refuse any exchanges or requests for refunds for products that are not specified above, including items that have been worn, abused, altered, soiled, washed or damaged in any way. Items received in such condition will be returned to the customer. No credit will be issued, and the purchaser will be charged for the return shipment and forfeit all claims.

No refund or credit will be given for shipping and handling charges, unless the original product was defective or if the exchange or refund is the result of an error by Boutique la Vie en Rose Inc. In these cases, the item must be returned by regular mail only. Please contact our customer service department at 1-877-328-7673 for further instructions or consult our Return Policy page.


The material on our Site, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned or licensed by Boutique La Vie en Rose Inc., and is protected in Canada and in other jurisdictions worldwide by the Copyright Act and by virtue of applicable international treaties. Consequently, you may not copy, reproduce, republish, download, post, transmit, distribute or modify any such material, in whole or in part, in any form whatsoever, without the prior written consent of Boutique La Vie en Rose Inc.

All trademarks, trade names, logos and service marks (collectively "Marks") displayed on our Site are registered or unregistered Marks of Boutique La Vie en Rose Inc. or its licensors, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Nothing in these Terms or on the Site is to be interpreted as conferring any right to use the Marks or the material described above. Notwithstanding the foregoing, Boutique La Vie en Rose Inc. authorizes you to make an electronic or hard copy of the information posted on any page of this site provided that the copy is used solely for non-commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices and legends contained on our Site. This authorization does not include any right to resell, distribute or otherwise exploit our Site or its contents or any collection of product listings, descriptions or prices; any to engage in any other derivative use of our Site or its contents, including any downloading or copying of information for the benefit of any merchant, or any use of data mining, robots, or similar data gathering and extraction tools. In addition to the restrictions in the section above entitled “Use of This Website,” you may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Boutique La Vie en Rose Inc. and its affiliates without express written consent of Boutique La Vie en Rose Inc. You may not use any meta tags or any other "hidden text" utilizing Boutique La Vie en Rose Inc.'s name or trademarks without the express written consent of Boutique La Vie en Rose Inc. Any unauthorized use of our site and/or its contents automatically terminates the foregoing authorization.


You agree that to the fullest extent permitted by applicable law, neither Boutique La Vie en Rose Inc. nor any of its officers, directors, employees, agents and representatives, nor any successors or assigns of any of them, shall be liable to you or to any third party for any loss or damage whatsoever arising out of or related to your use of our Site, regardless of the theory of liability or type of purported damages claimed, even if Boutique La Vie en Rose Inc. has been informed or should have knowledge of the possibility of such liability or damages. Your sole and exclusive remedy for any problems associated with your use of our Site shall be for you to discontinue using our Site.


Boutique La Vie en Rose Inc. may occasionally modify, amend or otherwise update these Terms. Any such changes shall be effective immediately upon their posting on our Site. Following the posting of such changes, your continued use of our Site will constitute your acceptance of these Terms and any additional policies, as modified, and you will be bound by such changes.


These Terms and all matters relating to your use of our Site and purchase of products from Boutique La Vie en Rose Inc. shall be governed by the laws of Quebec and the laws of Canada applicable to Quebec. By using our Site or purchasing products on or through our Site, you consent to the exclusive jurisdiction of the courts of Quebec in connection with any matter arising out of or relating to our Site and such products. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. If any one of these Terms shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition

If you have questions about our products or our Site, please contact our customer service toll free at 1-877-328-7673 or by email at info@lavieenrose.com.