It appears to us you are located in Canada. Shop our Canadian site

FAQ

Purchasing

1. What are my payment options?

We accept payment with PayPal, Visa, MasterCard and Discover.

2. Can I use a gift card online?

Unfortunately we do not sell or accept gift cards on the lavieenrose.com/us website.

3. Can I place my order over the phone?

At this time, orders may only be placed through our secure website.

Shipping

1. What are lavieenrose.com/us’s shipping rates?

All shipping fees are in American Dollars (USD). Additional fees may apply and delivery standards may vary for remote areas.

METHODSFEESPROCESSING DELAYSDELIVERY DELAYS
Standard $15 USD 1-7 business days 2-6 business days

*Free shipping on all orders over $100 USD.
Processing delay may vary in peak periods.
All shipping fees are in American Dollars ($ USD). For delivery, some exceptions may apply.
Please take note that UPS does not ship to P.O Box addresses.

2. Can I ship to an address outside of the U.S.?

We are sorry, we currently ship orders that are placed on lavieenrose.com/us within the U.S. only.

3. Can I ship to multiple addresses?

We are sorry but we do not currently offer multiple shipments.

4. Can I track my order?

Once your package is shipped, you will receive an email with your tracking number and all the information required to track your package. If your order has not yet been shipped and you would like more information, please call us at 1-877-328-7673 or email us at [email protected]

Return Policy

1. How do I return an item purchased on lavieenrose.com/us?

We are pleased to offer a $10.00 USD flat rate return service with UPS, which will be deducted from the total amount of the refund. For all returns, please fill out the Return Form by clicking here. A customer service representative will contact you within two business days with the proper documentation that will need to be printed and included with the merchandise. Returns sent by mail must be postdated within 45 days of the original date of purchase. Refunds will be made using the original method of payment. Please allow five business days from the date the merchandise is delivered to our premises for refunds.

2. Can I return lavieenrose.com/us purchases to a la Vie en Rose store?

Exchanges and returns cannot be made at la Vie en Rose boutique locations. All online purchases must be returned by mail for a refund. We offer a $10.00 USD flat rate for returns. Please refer to our returns procedure section for more information.

3. Do I have to pay shipping fees if I return an item by mail?

Yes, shipping fees for a return must be paid by the sender. We are pleased to offer a $10.00 USD flat rate return service with UPS, which will be deducted from the total amount of the refund. US customs may apply duties or other fees, these additional duties and fees are the responsibility of the purchaser. No return or credit will be given for shipping and handling charges unless merchandise is defective or la Vie en Rose is at fault. In this case, please contact our Customer Service department at 1-877-328-7673 or by email at [email protected].

4. How do I obtain a refund for items returned by mail?

Returns sent by mail must be postdated within 45 days of the original date of purchase. Refunds will be made using the original method of payment and are usually processed within five business days of receipt of the goods at our warehouse.

5. How long does it take for refunds to come through?

Refunds are generally processed within five business days of receipt of the goods at our warehouse. However, depending on the financial institution, it may take up to 7 additional business days before the funds are back on your credit card.

Privacy & Security

1. Is my credit card information secure online?

Credit card information is sent to Beanstream servers. The information sent is parsed into a format the bank gateway understands and is sent to the bank via the internet. Once the bank receives this information, it is passed through the banking network. La Vie en Rose's account is credited, the consumer’s credit card account is debited, and an authorization is sent back to Beanstream servers. At this point a receipt is generated and sent to the consumer's web browser and an email order notification is sent to the merchant. This all takes less than 30 seconds. Any personal information we collect during your visit is used only with your prior knowledge and consent.

2. How does lavieenrose.com/us use my personal information?

When using our website, you may be asked to voluntarily provide certain personal information such as your name, email address, postal address, and telephone number. Your credit card information is not stored on our servers. We use this information to complete your transaction and to apply for access to certain special features and functions of the website. If you choose not to provide the requested personal information, you will not be able to use certain features of the website and you will not be able to make transactions through the website.

© 2020 Boutique la Vie en Rose Inc. All rights reserved.