Return Policy

devices.png

Online Purchases

PROMO.png

EASY RETURNS

A refund of the goods purchased online can be made within 30 days from the date of purchase for regular priced items and 15 days for items purchased on sale.

A return of merchandise must be made by mail.

HOLIDAY RETURN POLICY

Online orders:
Good news, you've got until January 9, 2022 to return or exchange online orders placed between November 10 and December 9, 2021. Starting December 10, 2021, the standard 30-day return policy will be resumed. Happy Holiday Season!

GENERAL CONDITIONS

  1. Refunds will be made according to the original method of payment.

  2. Returns are not accepted in la Vie en Rose stores for items purchased online.

  3. Promotional Items: The return of items purchased during a promotion may cancel the requirements for this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.

  4. Any merchandise eligible for a return must be in its original condition with the price tag still attached, be unworn, and should not have been washed.

  5. All sales are final for skin care products and products sold for benefit the Roses of Hope Foundation.

  6. Gift cards are not an accepted method of payment on the lavieenrose.com/us website.

  7. We offer a flat rate return fee of $10.00 USD when using UPS. Please click here to fill out the return form and all the necessary documents will be emailed to you within 2 business days.

  8. La Vie en Rose is not responsible for shipping and handling fees. Return shipping costs are non-refundable unless the item is defective or the result of an error by la Vie en Rose.

HOW DO I RETURN MERCHANDISE PURCHASED ONLINE BY MAIL?

We offer a $10.00 USD flat rate return service with UPS. The amount of $10.00 USD will be deducted from the total amount of the refund.

Steps to Follow:

  1. For all returns, please fill out the return form by clicking here.

  2. A customer service representative will contact you within the next two business days with the proper documentation for the return.

  3. You will need to be print and include these documents with the merchandise that is being returned.

  4. Should you choose to ship your merchandise using a different courrier, please send returns to the following address:

  5. La Vie en Rose
  6. c/o Web Returns
  7. 3055, Viau Street
  8. Montreal (Quebec)
  9. H1V 3J5

Please note: Shipping and handling fees will not be refunded unless the goods are defective or la Vie en Rose is at fault. In this case, the goods must be returned only by mail. Please contact our customer service at 1-877-328-7673 or by email at customercare@lavieenrose.com for more information.