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General Conditions

  1. Refunds will be made according to the original method of payment.
  2. Returns are not accepted in la Vie en Rose stores for items purchased online.
  3. Promotional Items: The return of items purchased during a promotion may cancel the requirements for this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.
  4. Any merchandise eligible for a return must be in its original condition with the price tag still attached, be unworn, and should not have been washed.
  5. All sales are final for skin care products and products sold to benefit the Roses of Hope Foundation.
  6. Gift cards are not an accepted method of payment on the lavieenrose.com/us website.
  7. We offer a flat rate return fee of $10.00 USD when using UPS. Please click here to fill out the return form and all the necessary documents will be emailed to you within 2 business days.
  8. La Vie en Rose is not responsible for shipping and handling fees. Return shipping costs are non-refundable unless the item is defective or the result of an error by la Vie en Rose.

Try it & Love it Bra Policy

  1. Free standard shipping is offered on all online orders including at least one bra, shipped within the United States.
  2. Shipping costs will automatically be deducted at checkout from all eligible orders, after applicable discounts and before taxes.
  3. Returns or exchanges of any bra of equal or lesser value are free of charge. Free exchanges are limited to two per transaction.
  4. An online return form must be completed and submitted before the documentation needed to proceed with the return or exchange can be sent to the customer. Click here to fill out the return form.
  5. This offer does not apply on previously purchased merchandise or international shipments.
  6. Offer is non-transferable and has no cash value. This offer can end at any time without notice. No extension permitted.

How do I return merchandise purchased online by mail?

We offer a $10.00 USD flat rate return service with UPS. The amount of $10.00 USD will be deducted from the total amount of the refund.

Steps to Follow:

  1. For all returns, please fill out the Return Form by clicking here.
  2. A customer service representative will contact you within the next two business days with the proper documentation for the return.
  3. You will need to be print and include these documents with the merchandise that is being returned. 
  4. Should you choose to ship your merchandise using a different courrier, please send returns to the following address:

La Vie en Rose
c/o Web Returns
2260, avenue Aird
Montreal (Quebec), Canada
H1V 2W7

Please note: Shipping and handling fees will not be refunded unless the goods are defective or La Vie en Rose is at fault. In this case, the goods must be returned only by mail. Please contact our customer service at 1-877-328-7673 or by email at customercare@lavieenrose.com for more information.