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General questions
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Lingerie Guide |
Size Charts
shoe size conversion table
Bras guide
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Orders |
Create an order
Shipping
Your Order Status
Taxes and Custom fees
Accepted payment methods
Purchasing policy
Product policy
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Shipping, return and refund |
Shipping fees
Shipping policy
Refund and exchange
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Security and Confidentiality |
Secured shopping
Credit card protection
Cookies
Email Club
How does La Vie en Rose make use of my personal information?
Participate in a contest, promotion, or survey
Misprint and errors
More information
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- FAQ |
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How can I find what Im looking for?
You just have to enter a keyword in the Search space in the top center of your screen.
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How are sales taxes determined?
The sales taxes are determined based on the shipping location, so if you place an order to be shipped in British Colombia, and your billing address is in Quebec, British Colombia sales taxes will be charged on your invoice.
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What are your online Payment Methods?
You can use your Visa or Mastercard credit card.
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What is your return policy?
Note that products bought on lavieenrose.com can not be exchanged or refunded in a La Vie en Rose store.
1. You can send back the products at La Vie en Rose at any time within a 30 days delay following the billing date at this address: 4275 Metropolitan East, Saint-Léonard (Québec), H1R 1Z4.
2. The products must be returned with the fill out return form enclosed.
3. All items must be placed in its original package, including all tags as well as a copy of the invoice.
4. You must pay the shipping fees for the returned products except for the following situations: LA VIE EN ROSE did not deliver the ordered products or delivered damaged or defective products. In these cases LA VIE EN ROSE will pay the shipping fees if you send back the products via a transportation enterprise that guarantee the risks of losses and damages. Packages must be properly shipped freight-prepaid.
For hygienic reasons, La Vie en Rose cannot accept returns on panties without the protective tag, damaged or stained merchandise.
* The products bought in the Internet clearance section can not be exchanged or refunded. The purchase of these products is final sale.
Refund
Please allow 5 working days, from the return date, for refunds. The amount will be credited directly to your credit card. Shipping cost is non-refundable.
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Do you make international deliveries?
No, we are not presently authorized to make deliveries outside of Canada.
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How do I determine my bra size?
BRA SIZING Take a snug measurement around the diaphragm under the breasts, and add 4 or 5 inches as indicated in the chart below. Select size from the following chart. |
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CUP SIZING Measure the fullest part of bust holding tape lightly and compare this measurement to your bra size. The difference indicates your cup size. |
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Where can I use my Gift Card?
You can use your gift card in all La Vie En Rose or Aqua La VIe En Rose stores. Currently we do not accept gift cards online.
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How can I track my order?
You can have information about your order in the ''My zone" section. You just have to click ''My order status". If you need more information please call 1-877-328-7673.
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